Limited Charger Information = Poor Decision-Making

Even for the chargers they do control, CPOs have shockingly little useful data.

Most CPOs receive:

• Status logs (online/offline)

• Session start and stop times

• Energy dispensed

But they lack critical insights into how their chargers are actually performing in real-world conditions.

What CPOs Don’t Know:

How often are users failing to start a charge? If users are repeatedly failing to connect, it could indicate hardware issues, authentication problems, or power instability—but CPOs don’t have visibility into these patterns.

What’s causing failed sessions? A session might fail due to grid power fluctuations, broken connectors, or payment errors, but most CPOs can’t pinpoint the root cause remotely.

Is a charger’s power output stable? Power inconsistencies can cause slow charging speeds or unexpected shutdowns, leading to frustrated users.

Are some stations underutilized due to poor placement? If certain chargers are consistently empty, it could be due to inconvenient locations, safety concerns, or pricing issues—but CPOs don’t get this insight from their dashboards.

Without this data, CPOs are forced to make operational decisions blindly.

They don’t know which chargers to prioritize for maintenance. They can’t optimize pricing based on real-world demand. They have no way to improve the user experience proactively.

👉 CPOs don’t just need basic uptime logs—they need real intelligence about how their network is performing.