Executive Summary

The EV charging industry is expanding rapidly, but charge point operators (CPOs) are operating in the dark when it comes to understanding what’s really happening at their charging stations. While they can see basic software logs, restart chargers remotely, and monitor uptime, they have no visibility into real-world conditions on-site.

This lack of insight creates a fundamental disconnect between what CPOs think is happening and what drivers actually experience. On paper, chargers may appear online and functional, but in reality, they could be inaccessible, malfunctioning, or unreliable. The result? Frustrated EV drivers, higher operational costs, lost revenue, and an overall poor charging experience.

The EV industry is scaling fast, but if CPOs continue to operate blindly, the entire ecosystem will suffer. To understand why, let’s break down the critical gaps in visibility that are making EV charging unreliable and inefficient.