charge.xyz
  • 📘Introduction
    • Welcome to charge.xyz
    • Mission and Vision
  • ⚡The Problem: Challenges in EV Charging
    • Executive Summary
    • High Operating Costs for Charge Point Operators (CPOs)
    • CPOs Can Only See Their Own Chargers – And That’s Not Enough
    • Remote Diagnostics Are Not Enough
    • Fragmented and Unreliable Charging Networks
  • Limited Charger Information = Poor Decision-Making
  • 🌐charge.xyz
    • Introduction
    • Business Model
      • Data Collection
      • Data Aggregation
      • Data Access
    • The charge App
      • Levels in the App
  • 📣Connect with Us
    • Stay Connected with charge
      • Social Media Links
      • Benefits of Joining Our Community
      • How to Get Involved
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  1. The Problem: Challenges in EV Charging

CPOs Can Only See Their Own Chargers – And That’s Not Enough

Charge point operators today only have an “inside view” of their own chargers. Their management systems can track:

  • Whether a charger is online or offline

  • How many sessions have been started or completed

  • How much energy has been dispensed

  • Basic error logs from failed sessions

While this may seem sufficient, it only tells a small part of the story. CPOs do not have an external, ground-level view of their charging stations—which means they have no way of knowing if a charger is truly usable for drivers.

What CPOs Can’t See:

Is the charger physically accessible? A charger may be online, but if it’s blocked by a parked gas car (ICE-ing), snow, or construction, it’s completely useless.

Is the payment terminal working? Many chargers rely on RFID cards, apps, or credit card readers for authentication. If any of these fail, the charger is functionally useless, but CPOs won’t see this in their system.

Are users struggling to connect? Just because a charger is “online” doesn’t mean it’s working properly. Some chargers experience frequent failed connection attempts due to broken cables or software bugs, but this won’t always show up in a CPO’s internal logs.

Are drivers avoiding certain locations? CPOs don’t know if drivers are skipping certain charging stations due to reliability issues, poor accessibility, or safety concerns.

From their dashboards, everything may look fine—but on the ground, drivers could be dealing with constant failures. This leads to a massive disconnect between what CPOs see and what EV drivers actually experience.

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Last updated 27 days ago

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